Shipping & Returns


You may return your item(s) to us, at your shipping expense, within 30 days of receipt for an exchange or refund of the purchase price (less a $5.00 handling and restocking fee).  Claim approval is purely at Medelco’s discretion.  The following conditions are not eligible nor covered within this exchange or refund policy:

  • Damages caused by misuse or non-household use.
  • Carafes purchased whose correct fit is not explicitly noted on our website Carafe Fits List.

Items received with broken glass are not considered defective products.  Medelco must be notified of any breakage within five business days of receipt of product.

Prior to submitting any returns, please contact our customer service department for return authorization:

By email:

By phone: 1-888-633-3526

Once you receive return authorization, ship your item to our Returns Center at the address below:

Medelco Incorporated


54 Washburn Street

Bridgeport, CT 06605

To ensure prompt processing, we recommend using a trackable shipping method and including a copy of the packing slip or the customer receipt.  If you do not have a copy of your packing slip, please enclose a note with your reason for return and return authorization code.

Refunds on returned item(s) will be issued in the same payment form as tendered at the time of purchase and should appear as a credit in your account within 1 – 2 billing cycles.