Café Brew FAQ’s

All you need is your current coffeemaker brand (i.e. Mr. Coffee, Cuisinart etc.) and model number, then click on the Carafe Fits List here on our website.

Please note this Fits List is intended as a guide.  If your coffeemaker model number is not listed, you as the customer are responsible for reviewing the carafe dimensions in the product listing to confirm if the product will fit.

If you don’t see your model number listed, please call our Customer Service department at 1-888-633-3526 for further assistance.

All of our Café Brew products are BPA-free and comply with FDA requirements for food contact items.  The majority of our products are made with the following materials:

Borosilicate Glass (Carafe/Kettle Bodies):  Heat resistant Schott DURAN© glass from Germany, which is resistant to temperature changes, and has a very strong composition that will not stain from use.  Dishwasher safe.

ABS Plastic (Carafe Handles):  Considered superior for its hardness, toughness and gloss. Dishwasher safe.

Phenolic Plastic (Kettle/Percolator Handles):  High rigidity, heat resistant qualities, compact and dense.  Dishwasher safe.

Polypropylene Plastic (Lids/Adaptors/Filters):  Non-deformable, brilliant gloss, low water absorptive capacity and water vapor permeability.  Dishwasher safe.

Stainless Steel (Filter Mesh/Fastening Hardware):  Ideal composition of chromium and nickel which can withstand corrosion from most oxidizing acids, and durability that is easy to sanitize, and therefore ideal for kitchen applications.  Dishwasher safe.

Café Brew products are dishwasher safe using the top rack.  Care should be used so that the glass Café Brew product does not contact other objects in the dishwasher.

Only the following Café Brew product models are safe for use in the microwave: GL204, GL205, GL210, GL210CP, GL212, GL220, GL220-Duo, GL312, GL312-Duo and PO108.

WARNING: Do not use any Café Brew products containing metal parts in the microwave including models PK008, WK112 and all coffee filters.

WARNING:  You should use caution when using and caring for your glass Café Brew products.  Misuse of our products can cause the glass to break or plastic components to melt and result in personal injury from cuts, scalding or hot/melted plastic.  Below are basic guidelines to follow when using our products, however, please follow all instructions included with your specific Café Brew product.

• Do not clean the carafe with abrasive cleansers, scouring pads or other abrasive materials; they will scratch and weaken the glass which may cause the carafe to break.
• Use only sponge, plastic or nylon wash pads with soapy water when washing by hand.
• The glass products are dishwasher top rack safe. Avoid carafe/kettle contact with other items in dishwasher.

The glass should not be: bumped against other objects; scratched with any object; heated dry or boiled dry.  In the event the glass is damaged, discontinue use and discard product immediately.

The glass kettle is strictly intended for boiling water.  We do not recommend steeping tea inside the kettle for two main reasons:

• After boiling the water, we don’t want you to burn yourself by placing tea bags, infusers, loose tea etc. inside the kettle with very hot water.
• We don’t want you to use stirring implements inside the kettle during steeping, which may scratch/damage the glass, resulting in breakage and scalding during use.

This part is called a heat diffusing Trivet.  At times, electric range coils do not heat evenly, and the Trivet is designed to distribute heat around the glass bottom more evenly.

On electric ranges, the Trivet must be placed atop the coil prior to placing the Kettle or Percolator on the range to boil.  If the Trivet is not used on electric ranges, the glass may break and lead to a hazardous situation.

You only need to use the Trivet if you have an electric stovetop range.  You may discard the Trivet if the product(s) are used on gas, glass or ceramic stovetops.  Please refer to the instructions included with your product for more use and safeguard information.

Our Café Brew products are composed of foreign and domestic parts, almost all of which are assembled in our factory in Bridgeport, Connecticut, USA!

More and more retailers are adding our products to their shelves and/or e-commerce platforms.  You can purchase Café Brew products here on our website or at the following retailers: Ace Hardware, Amazon.com, Boscov’s, Canadian Tire, Corner Electronics, Discount Drug Mart, Do It Best, HEB Grocery, Ingles Markets, Meijer, Overstock-Bed Bath & Beyond, Publix, Shop Rite, SuperValu, True Value, Wakefern, Walmart, Wayfair and many more!

YES!  You may purchase replacement parts here on our website for most of our coffee products, including Lids and Trivets.  Any product that requires a structural part such as a Handle needs to be repaired and/or replaced by our facility.

For the best taste, we always recommend starting with whole coffee beans and grinding them fresh for each use.  The type of grind depends on your method of brewing coffee:

• French Press Coffeemakers: Use Coarse Ground
• Drip Coffeemakers (Auto-Drip, Percolators & Pour-Overs): Use Medium-Fine Ground
• Espresso Machines: Use Fine Ground

Nothing is more subjective and personal than your coffee taste, so there is no right or wrong answer.  As a rule of thumb, we recommend that you use 1 tablespoon of coffee for every 4oz. of water.  Feel free to experiment from there until you reach your desired taste!

After roasting, coffee beans will begin to lose flavor if they’re exposed to air and moisture. For best results, we recommend storing your coffee in an airtight container in a cool, dark place and grinding the beans just before brewing.

RETURNS & EXCHANGES

We want you to be satisfied with your purchase. If you need to return an item, you may return item(s) within 30 days of receipt for an exchange or refund of the purchase price, subject to the following conditions:

• • Return shipping costs are the responsibility of the customer.
  • All returns require prior authorization from Medelco.
  • Approval of all claims is at Medelco’s sole discretion.

Refunds will be issued in the original form of payment and may take 1–2 billing cycles to appear on your statement.

ADDRESS ERRORS & UNDELIVERABLE ORDERS

Orders returned due to incorrect, incomplete, or undeliverable addresses provided by the customer will be refunded minus original shipping charges.

If you would like your order reshipped, we will do so once:

• • A corrected address is provided, and
  • An additional shipping fee is received.

NON-ELIGIBLE RETURNS

The following situations are not covered under our return or exchange policy:

• • Damage caused by misuse, abuse, improper care, or non-household use.
  • Carafes purchased without verifying compatibility. Please consult our Carafe Fits List on our website prior to purchase.
  • Claims for broken glass not reported within five (5) business days of delivery.

Please note: Items received with broken glass are not automatically considered defective. Medelco must be notified of any breakage within five business days of receipt.

HOW TO REQUEST A RETURN AUTHORIZATION (RA)

Before returning any item, you must contact our Customer Service Department to obtain a Return Authorization.

Email: customerservice@medelcoinc.com
Phone: 1-888-633-3526

Once your return is authorized, please ship your item to:

Medelco Incorporated
Attn: RETURNS
54 Washburn Street
Bridgeport, CT 06605

For prompt processing, we recommend:

• • Using a trackable shipping method
  • Including a copy of your packing slip or receipt

If you do not have your packing slip, please include:

• • A note stating the reason for return
  • Your Return Authorization number

If you have any questions, our Customer Service team is happy to assist you.